Careers

BENEFITS

Gateway Services UK offers top-tier medical, dental, and vision coverage and pays 100% of the insurance premiums for you and your dependents. We generously match employee retirement contributions, have liberal vacation policies, and offer many other benefits including FSA, pre-tax commuting, disability and life insurance, and a host of employee assistance programs.

– YOUR WORKSPACE

Every office is filled with gorgeous desks and ergonomic chairs. You will receive all of the tools you need to do your life’s best work by simply placing a workspace order through our internal request system.

– LUNCH AND SNACKS

Most days, our caterers serve a delicious gourmet lunch featuring seasonal and organic ingredients. Pantries are stocked with fruit, snacks, and treats. We brew coffee and espresso all day long.

– ALL HANDS

The whole team gets together once a month to celebrate company wins, share relevant updates, welcome our newest hires, and host guest speakers from time to time.

You should never feel tied to your desk. There are plenty of spaces to go to when you need a change of pace. Our bookcase overflows with design, technology, and business books. Our game room includes multiple consoles and board games.

– RELAXATION AND PRIVACY
– BIKES

Bike racks and air pumps are available for your convenience.

– FUN ACTIVITIES

From in-office viewings of the World Cup to trivia nights and surprise breakfasts, there are many opportunities for employees to meet and mingle. Other official company-wide outings include our annual holiday party and the family-friendly summer party.

RECENT JOBS

Location: London/Midlands – Department: All

  • Interpreters/Translators

Currently, we have vacancies available in our linguistic department. We are looking for interpreters/ translators to work for our valued clients in the following languages; Dutch, French, German, Italian, Hindi, Hungarian, Lithuanian, Pashto, Persian, Polish, Punjabi, Russian, Somali, Turkish and Urdu.

If you have some experience as a translator/ interpreter and want to work for a reputable company, send us your up-to-date CV with a cover letter.

Duties and Tasks/Essential Functions:

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analysing the symptoms;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Follow up and make scheduled call backs to customers where necessary;

Skill and Knowledge Qualifications:

  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Knowledge of relevant software computer applications and equipment is not necessary ;
  • Effective listening skills;
  • Willingness to co-operate with others and work to the greater good;
  • Multi-tasking capabilities;

Competencies:

  • Exemplary Attendance and Punctuality
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
  • Focuses and guides self and team members in accomplishing work objectives.
  • Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
  • Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
  • Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
  • Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.

Conditions:

  • Must be able to sit for long periods of time
  • Position may requires use of headset/microphone