Location: London/Midlands – Department: All

Interpreters/Translators

Currently, we have vacancies available in our linguistic department. We are looking for interpreters/ translators to work for our valued clients in the following languages; Dutch, French, German, Italian, Hindi, Hungarian, Lithuanian, Pashto, Persian, Polish, Punjabi, Russian, Somali, Turkish and Urdu.

If you have some experience as a translator/ interpreter and want to work for a reputable company, send us your up-to-date CV with a cover letter.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analysing the symptoms;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Follow up and make scheduled call backs to customers where necessary;

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Knowledge of relevant software computer applications and equipment is not necessary ;
• Effective listening skills;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;

Competencies:

• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Focuses and guides self and team members in accomplishing work objectives.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.

Conditions:

• Must be able to sit for long periods of time
• Position may requires use of headset/microphone

Apply Now

Location: Lutterworth  – Department: IT/Business Development

IT Business Analyst / System Analyst 

An IT Business Analyst, or Business Analyst analyses computers and software used by an organisation. Their primary duties include determining which installations and upgrades will make processes and employees more productive, performing a cost/benefit analysis and aligning technology with the goals and business strategies of the organisation.

Duties and Tasks/Essential Functions:

• Stay current with system information, changes and updates;
• Liaises with internal/external clients in order to analyse business procedure, clarify clients requirements and to define the scope of existing software, hardware and network provision;
• Undertakes feasibility studies for major IT developments incorporating costs and benefits, and presents proposals to clients;
• Communicates the impact of emerging technologies to clients and advises upon the potential introduction of such technology;
• Provides advice and assistance in the procurement, provision, delivery, installation, maintenance and use of IT systems and their environments;
• Examines existing business models and flows of data and designs functional specifications and test plans for new systems in order to meet clients needs;
• Researches, analyses, evaluates and monitors network infrastructure and performance;
• Works closely with clients to implement new systems;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Skill and Knowledge Qualifications:

• Experience Required in same or Similar Roles 2+ Years;
• Entrants usually possess a degree or equivalent qualification in IT/Management or Business;
• Ability to speak and write clearly and accurately;
• Knowledge of relevant software computer applications and equipment;
• Knowledge of customer service principles and practices;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;
• Must be able to work on Shifts;

Competencies:

• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Focuses and guides self and team members in accomplishing work objectives.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.  Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

• Must be able to sit for long periods of time
• Position requires use of headset/microphone

Salary Range: £28K – £35K (Depending on Experience)

Please email us your CV

Location: Lutterworth – Department: IT

Graphic Designer

A Graphic Designer, or Commercial Artist, creates designs or visual concepts that deliver information through imagery, art and photographs. Their duties include liaising with a client to determine what kind of work and concepts the client has, generate ideas and create layouts that align with the client’s wants and needs.

Responsibilities

• Liaises with client to clarify aims of project brief, discusses media, software and technology to be used, establishes timetable for project and defines budgetary constraints;
• Undertakes research into project, considers previous related projects and compares costs of using different processes;
• Prepares sketches, scale drawings, models, colour schemes and other mock-ups to show clients and discusses any required alterations;
• Prepares specification and instructions for realisation of the project;
• Liaises with other parts of the production team to ensure graphic design fits with other elements, processes and timescales;
• Produces or oversees creation of the final product;
• Attend all team meetings, as required;

*The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of this position.

Knowledge, Skills and Abilities

• Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
• Excellent designing skills
• Ability to prioritize and integrate a proactive approach to assignments
• Ability to request assistance as needed
• Strong technical aptitude with the ability to quickly learn and adjust to new systems
• Strong analytical, problem solving and decision making skills
• Effective organisational and time management skills

Education and Experience

• Entrants have usually completed a foundation course, a BTEC/SQA award, a degree and/or postgraduate qualification
• Previous experience with same or similar role is desired
• Proficiency in graphic illustration software
• Capable of planning a strategy in relation to client needs
• Maintain a portfolio of prior work and maintain a client archive
• Ability to work as part of a team and independently

Salary Range: £25K – £32K (Depending on Experience)

Please email us your CV

Location: Lutterworth – Department: IT

Web Designer/Developer

A web designer is responsible for creating the design and layout of a website or web pages. Web developers, who specialise in creating new websites’ structures and the code that forms these, web designers tend to focus on the visual aspects of a site, such as its layout and its usability. However, there can be crossover between these two roles.

Responsibilities

• Liaises with internal/external client in order to define the requirements for the website;
• Presents design options to the client;
• Designs web pages including graphics, animation and functionality to maximise visual effectiveness and facilitate appropriate access;
• Develops the website and applications;
• Designs and develops web interfaces for relational database systems;
• Establishes methods to ensure appropriate website security and recovery;
• Tests website interaction and performance prior to going live, and monitors and maintains functionality of the website;
• Writes and publishes content for the website AND/OR Manages Live websites;

*The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of this position.

Knowledge, Skills and Abilities

• Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
• Excellent designing skills
• Ability to prioritize and integrate a proactive approach to assignments
• Ability to request assistance as needed
• Strong technical aptitude with the ability to quickly learn and adjust to new systems
• Effective organisational and time management skills

Education and Experience

• Entrants have usually completed a foundation course, a BTEC/SQA award, a degree and/or postgraduate qualification
• Previous experience with same or similar role is desired
• CMS knowledge is desirable
• Capable of planning a strategy in relation to client needs
• Maintain a portfolio of prior work and maintain a client archive
• Ability to work as part of a team and independently

Salary Range: £20K – £25K (Depending on Experience)

Apply Now

Location:  – Department:

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